Bring your own device when you switch to Norfone

Making the switch is simple - follow the steps below and get yourself set up in no time

Make sure your phone is Unlocked

Unsure if your mobile is unlocked and ready to use on the Norfone network?

Give your current provider a call to check.

Make sure your phone is compatible

You can check compatibility using your phone’s unique ID

Pick your plan & get your SIM card

To get started with Norfone, you’ll need a SIM card & a plan to move your number onto

Transfer your data & your phone number

Time to transfer your number! Need some assistance, we are here to help

Get help ►

Questions?

  • To see which handsets are compatible with the Norfone network, review the list here

  • The IMEI number is a unique 15-digit code that identifies a specific mobile device.

    Issued by the GSM Association, it's used to identify a device's make and model, as well as its lock status. The IMEI can also be used to block a device from being used on most carrier networks, including Norfone’s, in the event of loss or theft.

  • If your phone is locked, you'll need to contact the original carrier to request unlocking. Please note that some phones may be tied to an outstanding finance agreement, which must be cleared before the carrier can unlock the device.

  • A SIM (Subscriber Identity Module) is a small, plastic card with an embedded chip that identifies a device to a network.

    When inserted into your device, it enables communication with the network. To connect to Norfone's network, you'll need a Norfone SIM card.

  • Yes, if your device uses technology that’s compatible with the Norfone network.

    For more information, check the device manufacturer's website. If you have any questions, visit the nearest Norfone store, where our team will be happy to assist you with your device.

  • The next step is to select your Plan and get your Norfone SIM card. You can do both of these things right here on our website.