We’re here to help

At Norfone, we want to make sure that you get the best out of your service. That’s why we have developed a range of support guides, to help you transition, set up and fall in love with our Norfone Network

Getting started & setting up your device

  • Choosing the plan that’s right for you

  • Checking coverage & compatibility

  • Setting up your service: Mobile, Internet, Business Packages

  • Handsets, WiFi Hotspots & Accessories

RECHARGE & billing support

  • Billing

  • Recharging

  • Managing your account

  • Returns / Refunds

using & managing your service

  • General service FAQ’s & support links

  • Understanding your customer Portal

  • International Roaming & Travel

  • Managing your voice mail service

technical troubleshooting

  • Norfone Mobile

  • WiFi & Connectivity

  • Handsets & WiFi Hotspots

  • Navigating the customer Portal